Liquid Church

IT Support Specialist

2016 - 2017

• Provide hardware and software support for more than 100 staff and six campuses.
• Maintain web assets providing timely updates.
• Maintain IT hardware/software assets for staff and campuses.
• Develop strategies and procedures to increase efficiancy, enhance workflow, improve staff/campus support and increase staff/campus satisfaction.

Consultant - IT Development

Self Employed

2010 - 2016

• Provide customers with expertise in hardware and software selection, installation and implementation.
• Provide third party support for other organizations in the IT sector.

Micros Systems, Inc.

Senior Software Engineer

2005 - 2009

• Design, develop and document Property Management Systems (PMS) for the hospitality industry.
• Lead software development projects responsible for increasing company profit revenues from $200,000 to $1,700,000.
• Provide support for all software and hardware offerings to the more than 2,000 customers world-wide.
• Manage the software development team and all facets of design, planning, development and implementation.

RedSky IT / Ramesys

Director of Software Developemnt

2001 - 2005

• Lead and direct the software development team increasing the customer support base from 450 to more than 2,200 customers world-wide.
• Create and maintain standards, practices and procedures used by Programming and Quality Assurance.
• Design, develop, document and support PMS, Inventory Management Systems, Support Services, Central Reservation Systems (CRS) and Customer Loyalty Systems.
• Initiate procedures to define software development, version control and release cycles.

MCORP

Director of Software Developemnt

1995 - 2000

• Reduce 95% of support response times from 15 minutes to 3 minutes by developing custom software for the customer support team’s 40+ employees.
• Design, develop, document and support the PMS, CRS, Customer Support, Inventory Management and Customer Loyalty software.
• Select, test, configure and implement new hardware when new hardware solutions become available.
• Recognized by receiving the first, of several, Most Valuable Player Award for outstanding contributions to the company and customer needs.

Marlboro Computer Corporation

Manager of Support Sevices

1990 - 1995

• Install, train and support of all company software products.
• Manage, train and schedule customer support team members, technical services representatives and shipping/receiving personnel.
• Create a Customer Support Manual covering all aspects of supporting customer hardware and software.