Richard Murtagh


An accomplished software engineer specializing in design and analysis with extensive experience in the full life cycle of the software development process including requirement gathering, proof of concept, design, testing, implementation and maintenance. Expert in creating detailed reports, documents and presentations. Focused on consistent high quality work and a desire to simplify and innovate daily operations.


Property Management Systems

Call Accounting Systems

Customer Support Systems

Central Reservation Systems

Credit Card Systems

Accounting Systems

Customer Loyalty Systems

Inventory Systems

Web Services

Core Competencies

Strategic Planning & Execution

Project Management

Software Life Cycle Planning

Strategic Customer Relations

Quality Assurance

Resource Management

Vendor Management

Customer Solutions

Process Design

Standards and Best Practices

Custom Applications

Team Building/Mentoring




System Administration

Web Site Development

ImagInn Property Management System (PMS)

ImagInn PMS - installed at over 2,200 properties across the United States and as a preferred PMS for Country Inns & Suites By Carlson, Baymont Inns & Suites, US Franchise Systems - Microtel Inns, Hawthorn Suites and Best Inns & Suites and Hospitality International - Scottish Inns, Red Carpet Inns, Master Hosts Inns and Resorts, Downtowner Inns and Passport Inns.

Relevant Experience

Liquid Church

IT Support Specialist

2016 - 2017

  • Provide hardware and software support for more than 100 staff and six campuses.
  • Maintain web assets providing timely updates.
  • Maintain IT hardware/software assets for staff and campuses.
  • Develop strategies and procedures to increase efficiancy, enhance workflow, improve staff/campus support and increase staff/campus satisfaction.

Consultant - IT Development

Self Employed

2010 - 2016

  • Provide customers with expertise in hardware and software selection, installation and implementation.
  • Provide third party support for other organizations in the IT sector.

Micros Systems, Inc.

Senior Software Engineer

2005 - 2009

  • Design, develop and document Property Management Systems (PMS) for the hospitality industry.
  • Lead software development projects responsible for increasing company profit revenues from $200,000 to $1,700,000.
  • Provide support for all software and hardware offerings to the more than 2,000 customers world-wide.
  • Manage the software development team and all facets of design, planning, development and implementation.

RedSky IT / Ramesys

Director of Software Developemnt

2001 - 2005

  • Lead and direct the software development team increasing the customer support base from 450 to more than 2,200 customers world-wide.
  • Create and maintain standards, practices and procedures used by Programming and Quality Assurance.
  • Design, develop, document and support PMS, Inventory Management Systems, Support Services, Central Reservation Systems (CRS) and Customer Loyalty Systems.
  • Initiate procedures to define software development, version control and release cycles.


Director of Software Developemnt

1995 - 2000

  • Reduce 95% of support response times from 15 minutes to 3 minutes by developing custom software for the customer support team’s 40+ employees.
  • Design, develop, document and support the PMS, CRS, Customer Support, Inventory Management and Customer Loyalty software.
  • Select, test, configure and implement new hardware when new hardware solutions become available.
  • Recognized by receiving the first, of several, Most Valuable Player Award for outstanding contributions to the company and customer needs.

Marlboro Computer Corporation

Manager of Support Sevices

1990 - 1995

  • Install, train and support of all company software products.
  • Manage, train and schedule customer support team members, technical services representatives and shipping/receiving personnel.
  • Create a Customer Support Manual covering all aspects of supporting customer hardware and software.


  • DB/C
  • C
  • Javascript
  • Shell Script
  • HTML
  • CSS


  • Redhat Linux
  • MS Windows Servers & Workstations
  • LAN/WAN/server/router/hub/switch/firewall administration

In Conclusion

Richard Murtagh
If I might be of service or you have something you would like to discuss, please shoot me an email.

It would be my pleasure to respond to your inquiry or input.

Richard Murtagh